You always have to pay a week before the new invoice is issued.
When do I have to pay?
What are acceptable methods of payment?
We accept cash, credit/debit cards and bank transfers.
What identity documents do I need to bring for verification?
An official document with your photograph and address such as a driving licence or passport.
Are there any hidden costs?
No. We let you know upfront all the costs that will be involved before you move in.
What is the minimum length of stay?
Minimum length of stay is one month. Payment is one month and in advance.
What do I need to do when I want to move out?
You can move out at any time during your payment period, you just need to give us one month written notice to move out of a storage room.
Do I have to pay a deposit?
Yes. All customers are required to pay a refundable security deposit before storing. The deposit equals one month of rent.
Do you do credit checks?
No. This is why we ask you to pay in advance.
Do I have to buy the insurance?
No. It is up to you whether you decide to buy the insurance or not.
Can I allow other people to access my room?
Yes. You can set up as many or as few people as you require to have access to your room. They need to be named on your account and you need to have given them your padlock key.
Are there any toilets on site?
Yes. Each store has one unisex disabled toilet on the ground floor.
Can I drive the forklift myself?
No. We are not insured to allow you to drive our forklifts. Most of our staff are trained to drive the forklift to assist you.
Do you offer a forklifting service?
Yes we do. Most of our staff are trained to drive the forklift to assist you.